dealership

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Car owners more satisfied with independent repair shops

According to a survey published in the June 2011 issue of Consumer Reports, car owners are more satisfied when their car has been serviced by an independent repair shop.

The survey asked what their overall satisfaction was with repairs and whether they were satisfied with the price.

They translated these into "scores" giving dealers an average score of 80 across all vehicle makes vs. 87 for independent shops - a difference of nearly 10%.

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